Company Overview
DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
What you'll do
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The Senior Technical Program Manager will lead and motivate our teams by introducing efficient processes, driving innovative and measurable solutions to maximize efficiency for teammembers, while working in unison with the product development teams to create the best experiences for our customers. This role will be responsible for managing programs of large
scope, impact, and complexity through all phases of the life cycle.
Duties and tasks are varied and complex, needing independent judgment so the person needs to be fully competent in the area of technical Program Management expertise.
This position is an individual contributor and reports to the Lead Program Manager.
Responsibility
- Partner with Product & Engineering teams on defining roadmaps, aligning on timelines and overseeing resource allocation.
- Define project scope and requirements which includes building the long-term strategy of the teams that you are partnering with.
- Work with development teams to determine realistic schedules to launch new products and features. Drive completion of the project on schedule and within budget constraints.
- Partner with end-to-end implementation teams to define launch plans, identify and mitigate gaps, risks, dependencies.
- Plan, track and monitor work of cross functional teams including but not limited to Product Management, Engineering, Compliance, Technical Operations, Legal, Marketing, Field Enablement, Customer Enablement and Sales staff, providing technical support and direction.
- Proactively communicate project status, schedules, dependencies, issues, and risks across teams and to stakeholders, including senior management.
- Establish governance across projects with structure on tracking and reporting. Build KPIs and metrics to communicate progress.
- Train teams on agile practices when necessary including stepping in as Scrum Master while training the teams.
- Ensure adherence to engineering SDLC and visibility to release management (e.g. release targets updated during sprint planning).
- Evaluate existing processes and procedures. Make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness.
- Conduct change management efforts of moderate to high complexity impacting one or multiple mission’s cross-functional processes.
- Manage teams across disciplines and across geographies (offices in the US and Europe).
- Some travel required. (~20%)
Job Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- 8+ years leading complex, cross-functional, global programs in SaaS based products.
- Proficient using Atlassian Toolset: Jira, Confluence, Portfolio/Advanced Reporting..etc.
- B.S degree in Computer science or a related comparable field of study.
Preferred
- Equally confident in working with executive team members as working with software developers.
- Experience working with Compliance, Legal, Privacy and Security teams. Distill complex and nuanced requirements into understandable concepts for all relevant internal partners.
- Skilled at dealing with ambiguity in a rapidly growing and changing environment.
- Experience in a company that has scaled or experience in both small and large scale software development organizations.
- Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences.
Life at DocuSign
Working here
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.
If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.
Our global benefits
Paid time off
Take time to unwind with earned days off, plus paid company holidays based on your region.
Paid parental leave
Take up to six months off with your child after birth, adoption or foster care placement.
Full health benefits
Options for 100% employer-paid health plans from day one of employment.
Retirement plans
Select retirement and pension programs with potential for employer contributions.
Learning & development
Grow your career with coaching, online courses and education reimbursements.
Compassionate care leave
Paid time off following the loss of a loved one and other life-changing events.
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