Four Seasons Hotel Mexico City is looking for an Executive Administrative Assistant who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Executive Administrative Assistant will be a member of a dynamic team who provides unparalleled experiences to our guests and will also assist with the needs of the Business Center as requested. This position reports to the General Manager.
About Us
Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees.
Key Elements of the Job :
- Respond to guests and vendors on behalf of the General Manager.
- Manage Elite status guests with guestroom bookings and concierge services, and be the Ambassador with these guests by developing relationships with them.
- Serve as hotel ambassador for VIP guests.
- Manage reservations for bookings made through the Executive office.
- Draft cards for VIP guest arrivals.
- Respond to guest concerns and recognition on behalf of the hotel.
- Compile monthly guest comment analysis(Medallia) and ensure proper distribution of results.
- Assist in compiling KPI’s of RVP hotels on a monthly basis
- Handle travel arrangements and reservations for VIP guests.
- Handle complaints in the absence of the General Manager and inform him/her as to action taken and follow up required.
- Assist with Glitch follow up to guests on behalf of Executive Office.
- Assist in walk throughs and document follow up’s
- Develop and assist with presentations created by the Executive office
- Handle agenda for General Manager and ensure follow-up is being done
- Handle expense reports for General Manager
- Manage agenda for General Manager and coordinate calendar needs
- Assist in the Business Center when needed for breaks or meetings as well as the needs of the Sales Division
- Flexibility with hours and availability
- Be available to assist hotel operation during crunches or need periods
Preferred Qualifications and Skills:
- Extensive knowledge of Microsoft Office, specifically Word and PowerPoint.
- Educated in the use of proper English and grammar.
- Strong verbal communication skills, both in person and via telephone.
- Vast knowledge of local market including restaurants, destinations and venues.
- Interpersonal skills with VIP guests.
- Ability to maintain strict confidentiality.
- Knowledge of front and back of house hotel operations.
- Works well under pressure, multitasking, and team player.
- Extreme attention to detail in all areas, organizational skills, and thinks strategically.
