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Creating a healthier world
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in driving healthcare forward by pushing the boundaries of human science and data science. Our passion, innovation, collaboration and growth help our customers create a healthier world.
We are a team of 82,000 in more than 100 countries around the globe. We look beyond expectations and possibilities to accelerate innovation for better results and better outcomes. Our people are entrepreneurial spirits with a connected intelligence, unafraid of challenges and driven by the desire to do good. We are turning powerful ideas into reality by reimagining a world without the consequences of disease.
Technology Solutions
If you are passionate about life sciences and technology, there is no better place to be than IQVIA EMEA Technology Solutions. We sit at the very crossroads of the two. We harness transformative technologies to help life sciences companies accelerate innovation to unleash business potential and make a greater impact on human health.
Job Overview
50% of the role is to ensure overall client satisfaction as prerequisite for further successful business development and 50% of the role is to secure and grow our base business revenue.
Essential Functions
Under some guidance, coordinates IQVIA sales, consulting, service and business line activity to ensure that client needs are met by following an account plan to achieve IQVIA budget and client satisfaction targets.- Client Service
- Represents IQVIA to the client and the client to IQVIA in all service and sales related activity
- Manages basic to complex (approximately 3 to 5) accounts
- Builds client relationships across the client organization, from Business Insiders to Senior Executives
- Resolves 1st line service issues, and coordinates 2nd line support issues with the service teams
- Ensures thorough service reviews and transaction surveys that service agreements, contract specifications, and product deliverables meet clients’ specifications, including timeliness and quality
- Sales
- Secures renewal contracts
- Develops a tactical and strategic understanding of the client’s business issues, and recommends a compelling solution using appropriate IQVIA products and services
- Coordinates business development and service activity with the Account Director, Sales, Consulting and Service Specialists to validate opportunities to achieve account plan, revenue and client satisfaction targets
- Under some guidance, develops strategy for expanding scope of existing contracts and identifying new business and win back opportunities
Qualifications
High School Diploma or equivalent Req- Two (2) to five (5) years relevant sales or account management experience and/or solution sales management experience (preferred) Req
- Widespread knowledge of IQVIA offerings, client account management, IQVIA information solutions/consulting services portfolio, and the pharmaceutical industry.
- Account Development / Management Skills, Analytical Skills, Communication Skills, Marketplace and Industry Knowledge, Negotiating Skills, Relationship Building Skills, Servicing Skills.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
